Have you received a 6 digit code, via text message, from Nscape?
Many of the application which we host (myLibra, myAccounts, etc.) are now using “2-factor Authentication”.
After you log in in with your user ID (email address) and password, the application checks for a specific cookie on your computer (or other device). If it doesn’t find it, you receive a randomly generated 6 digit code, via text message, which enables you to complete the login process.
After you input this code, the application asks you whether a cookie should be saved on your computer (so that next time you login with the same device, you won’t need to go through this second verification step). If you are using a computer which isn’t yours, you should say “no” to this question.
For some applications, you might need to go through this second step if you are connecting from an “unknown location” (based on the IP address of your internet gateway).
If you have received a code via text message, but haven’t just logged in to an application hosted by Nscape, then you need to take urgent action:
It means that someone else has successfully used your email address and password in an attempt to access an application (myLibra, myAccounts, etc.). You should log in to the application as soon as you can and change your password.
Also, and perhaps more seriously, you should consider the possibility of that user attempting to log in to other online services (banking, shopping, etc.) using the same email address and password. If you have used the same password for other websites, then you should change your password there as well.